Support Services

More than an LSR machine manufacturer—TYM is your long-term process ally validated across 50+ countries.

Driven by a rigorous CRM management platform, we deliver a 6-stage lifecycle support network spanning pre-sales engineering, Factory Acceptance Testing (FAT), on-site overseas installation, hands-on crew training, and lifetime upgrades with a strict 24-hour rapid technical response guarantee.

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Our Professional Service Team

As a national High-Tech Enterprise founded in 2002, TYM’s full-service team consists of industry senior specialists. We own 20+ senior engineers, 14+ CAD designers, 10+ global field engineers, 8 after-sales staff and 9 automation technicians. Supported by our 30,000m² intelligent factory and premium precision equipment, our team offers full-lifecycle technical support for all LSR molding projects.

20

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Senior Engineers

14

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CAD Mold Designers

10

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Global Field Engineers

10

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After-sales Specialists

6-Stage Turnkey Support Lifecycle for LSR Production Projects

TYM supports OEM/ODM partners through the full LSR production project lifecycle, from pre-sales evaluation and FAT testing to installation coordination, technical training, maintenance communication, and future equipment or software upgrades.

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Step.1

Pre-sales Integration Plan

Prior to any contract execution, TYM’s specialized application engineering division conducts rigorous tool-flow and cavity balance evaluations based on your STEP/IGS files, offering free line projections, custom automation layout audits, and premium cleanroom real-estate advice.

Step.2

Factory Acceptance Testing

To eliminate all operational risks, TYM executes a mandatory 100% in-house Factory Acceptance Test (FAT) before shipment. By running your specific production-grade molds and LSR compounds, we pre-validate cycle times and shot weights to secure a flawless out-of-the-box experience.

Step.3

Global On-Site Installation

Upon container arrival, TYM deploys dedicated, bilingual Field Service Engineers directly to your facility worldwide. We execute precise mechanical level-calibration, raw material line integration, electrical loop mapping, and final site validation for direct operational acceptance.

Step.4

Hands-On Technical Training

We empower your local workforce. Our technical experts conduct comprehensive, hand-to-hand on-site operational training for your technical crew. The training curriculum includes advanced B&R parameter dialing, precise dosing pump calibration, tool maintenance, and daily troubleshooting.

Step.5

Lifetime CRM Maintenance Protocol

We log every asset. TYM operates an enterprise-level CRM lifecycle management framework that tracks the health profile of every single molding machine deployed worldwide. This ensures pro-active maintenance reminders, regular follow-up guidance, and a strict 24-hour technical feedback response window.

Step.6

Future Equipment & Software Upgrades

Future-proof your floor assets. TYM provides an established long-term hardware optimization and proprietary operating software upgrade path, extending the useful service life of your machinery and allowing seamless line restructuring for new contract orders.

Globalization-Oriented Service Footprint

Trusted in 50+ Countries and Regions Worldwide
With decades of engineering depth, TYM’s automated turnkey molding cells operate across more than 50 nations and regions—including high-compliance manufacturing hubs in Germany, North America, Russia, and Uzbekistan.

Backed by strategic overseas wear-parts depots, our uncompromised quality and seamless field deployment empower global manufacturers to step boldly into the future of silicone automation.

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Discover More About Our Company

Want to know more about our manufacturing capabilities, global service network, and commitment to quality? Find answers to the most common questions about working with us below. If you can't find what you're looking for, feel free to reach out to our team.

Manufacturing

What industries do your machines serve?

Our equipment is widely used in medical, maternal and baby care, automotive, consumer electronics, kitchenware, industrial sealing, diving products, and labor protection industries.

Do you support automated production lines?

Yes. Our machines can be integrated with robotic arms, automatic demolding systems, insert loading systems, conveyor systems, and vision inspection equipment to realize automated production.

Do you provide turnkey production solutions?

Yes. We provide complete turnkey solutions including machine selection, mold design, automation integration, process training, production debugging, and after-sales support.

What manufacturing capabilities do you have?

We own advanced CNC machining centers, EDM machines, high-speed engraving machines, grinding equipment, and precision testing systems for mold manufacturing and machine assembly.

Request Technical Support & Service Assistance

Need installation help, troubleshooting, maintenance, or process optimization?

Submit your request and our engineering support team will assist you promptly.